Contact Center as a Service is cloud-based technology that allows companies to seamlessly interact and connect with their customers and vendors by utilizing the latest CC technology platforms. CCaaS creates the ultimate customer experience and has quickly become the most important and primary link between a business and its customers. This dynamic driven platform produces real time analytics and insights that immediately enables businesses to grow and scale with their clients.
Can/May Include:
-AI
- Chat bot
-Reporting & Analytics
- ACD
- Gamification
- CRM/ERP Integrators and Licensing
- IVR
- BPO
- ICR
- Omni-Channel/Multichannel
- WFO/WMO
- Direct or Overlay UCaaS Integration
- Formal Compliance
- Microsoft Teams
- Dialer
- CTI
-Consulting & Implementation
- RTC
-Stir/Shaken
- Social Media integration
- Intelligent Virtual Agent
- Disposition Codes
- Voice Biometrics
- NLP
- Speech Analytics
- Sentiment Analysis